Q. I processed my refund at a Premier Tax Free location before I left Canada but, after 15 days, my refund has not appeared on my credit card.

Contact Premier Tax Free Customer Service immediately with your name, claim number and contact details. Your call will be acknowledged within 48 hours. See My Refund Status.

 

Q. Why would there be a debit or a second credit showing on my credit card?

• The documents required to complete your refund were not returned to Premier TaxFree within 15 days.
  The debit amount applied to your card will depend on the type of refund you received. If you were paid in advance, the refund will be the full tax amount; otherwise you may be charged an $8.oo service fee.
• The claim may have needed adjustment before it could be submitted to the tax authority for payment. This will result in either a debit or credit adjustment to your card.

 

Q. Why did I receive a debit to my card several months after my visit to Canada?

The claim has been rejected by the tax authority and Premier TaxFree has debited your card as per our agreement. On request, we will provide you with a copy of the tax assessment.

 

Q. Do I need to send original receipts?

Clear photocopies are acceptable when claiming Ontario Provincial Sales Tax.

 

Q. What is the minimum amount that I can claim?

Each receipt must show a minimum purchase of $625.00 with a PST paid of $50.00